Refund policy
🌼 Boho Butterfly – Refund & Return Policy
Last Updated: December 2025
At Boho Butterfly, we want you to feel beautiful, confident, and happy with every item you receive. If something arrives not quite right, please review the guidelines below so we can help you as quickly and lovingly as possible.
1. 🌿 Eligibility for Returns
To qualify for a return or exchange, items must be:
- Unworn, unused, and unwashed
- In the original condition received
- Free of odors, pet hair, deodorant marks, makeup, or damage
- With original tags (if applicable)
- Returned within the allowable return window
We reserve the right to refuse returns that do not meet these requirements.
2. 🧚 Return Window
Unless stated differently on a product listing or TikTok Shop order:
- Returns are accepted within 14 days of delivery.
- Exchanges (when available) are accepted within 14 days of delivery.
For TikTok Shop orders, TikTok’s platform rules may apply and may override these terms where platform-specific policies exist.
3. 💖 Non-Returnable Items
For hygiene, safety, and compliance reasons, the following cannot be returned:
- Swimwear (if hygiene liner is removed)
- Intimates / bodysuits
- Final sale or clearance items
- Gift cards
- Digital products
- Items marked “non-returnable” on the product listing
4. ✨ Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or incorrect, we will happily make it right.
Please contact us within 3 days of delivery with:
- Your order number
- A clear photo of the issue
- A description of the problem
We may provide a replacement, store credit, or refund depending on the situation.
5. 💳 Refunds
Once your return is received and inspected, we will notify you of approval or denial. If approved:
- Refunds are issued to the original payment method.
- Processing times vary by bank but typically take 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
If the refund cannot be returned to the original method, store credit may be issued.
6. 📦 Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, incorrect, or defective.
- We recommend using a trackable service, as we cannot guarantee receipt of untracked returns.
7. 🛍️ TikTok Shop Return Policies
For TikTok Shop orders, TikTok may require refunds or returns to be processed through their platform. TikTok’s rules may apply to:
- Return eligibility
- Return windows
- Shipping label requirements
- In-app dispute resolution
If TikTok’s policies differ from ours, TikTok’s rules may control for TikTok-specific purchases.
8. 🎁 Exchanges
We offer exchanges when the desired item/size is in stock. If the item is unavailable, a refund or store credit will be issued instead.
9. 🤍 Cancellations & Order Changes
Orders cannot be modified or cancelled once they have been processed. If you need help, contact us as soon as possible and we will do our best to assist.
10. ⚠️ Packages Lost, Stolen, or Marked as Delivered
We are not responsible for items lost or stolen after the carrier marks them as delivered.
If your package is missing:
- Check all delivery locations around your home
- Verify your shipping address at checkout
- Contact your local carrier with your tracking number
If further assistance is needed, reach out to us and we’ll support you however we can.
11. 📮 Contact Us
For returns, exchanges, or questions, please contact:
Email: support@bohobutterfly.com
Address:
Boho Butterfly LLC
3051 Gehlar Rd NW #1051
Salem, OR 97304
United States
🌼 Thank you for shopping with Boho Butterfly. We appreciate you.