Shipping policy
🌼 Boho Butterfly – Shipping Policy
Last Updated: December 2025
At Boho Butterfly, we’re excited to bring your boho-inspired pieces straight to your door. This Shipping Policy explains how and when orders are processed, shipped, and delivered.
1. 📦 Order Processing Times
We work hard to process your orders as quickly as possible:
- Standard processing time: 1–3 business days
- Orders placed on weekends or holidays begin processing the next business day
- Pre-order or made-to-order items may require additional processing time (listed on product page)
If there are unexpected delays, we will notify you by email whenever possible.
2. 🚚 Shipping Methods & Delivery Estimates
Delivery time depends on your location and the shipping method selected at checkout. Once processed, most packages arrive within:
- Standard U.S. Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days (when available)
- Free Shipping promotions: Standard shipping timelines apply
Delivery estimates are provided by the carrier and are not guaranteed.
3. 🌎 International Shipping
International shipping availability may vary. All international customers are responsible for:
- Customs fees
- Import duties
- Taxes
- Any carrier brokerage charges
These are not included in the order total and must be paid by the recipient when the package arrives.
4. 🛒 Multiple Items in One Order
Because we work with multiple trusted suppliers and warehouses, your items may arrive in separate packages. Each package will have its own tracking number when applicable.
5. 🔍 Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
If you do not receive tracking information, please check your spam folder or contact us for assistance.
6. 🏡 Incorrect or Incomplete Addresses
Please verify that your shipping address is accurate at checkout. Boho Butterfly is not responsible for packages delivered to incorrect or incomplete addresses entered by the customer.
If your order has not yet shipped, we may be able to update the address — email us immediately for help.
7. 📬 Packages Marked as Delivered
If a package is marked “Delivered” by the carrier but not received:
- Check around your home or building
- Ask household members or neighbors
- Contact your local post office or carrier with the tracking number
Once a package is marked delivered, Boho Butterfly is not responsible for replacement or refund. We will assist however we can, but carrier scans are considered final.
8. 🕊️ Lost, Delayed, or Stolen Packages
We are not responsible for delays caused by carriers, weather, customs, or circumstances beyond our control. If a package is lost in transit:
- We will help you file a claim with the carrier
- We may provide store credit or replacement at our discretion
Claims must be filed within the carrier’s timeline to be eligible.
9. 🛍️ TikTok Shop Orders
For TikTok Shop purchases, certain shipping timelines and dispute rules are governed by TikTok’s platform. TikTok may require:
- Specific tracking updates
- Carrier selections
- Shipping proof or delivery confirmation
- In-app communication for shipping issues
If TikTok’s rules differ from this policy, TikTok’s terms may apply for TikTok-specific orders.
10. ❤️ Customer Support
If you need help with your order, shipping update, or tracking issue, we’re here for you.
Email: support@bohobutterfly.com
Address:
Boho Butterfly LLC
3051 Gehlar Rd NW #1051
Salem, OR 97304
United States
🌼 Thank you for supporting our small boho boutique.